MUP e-store

Shipping

Prices charged for postage of print-on-demand books are based on Australia Post charges. GST is not applied to postage. All postage charges are calculated and displayed at the checkout screen before an order is submitted.

Refunds & Returns

MUP offers refunds for products purchased at MUP e-store only under the following conditions:

For print-on-demand books:

• Book must be agreed by MUP to be faulty or the incorrect book
• Request for refund and/or return must be lodged with MUP within 3 weeks of purchase
• Request for refund must be accompanied by a copy of the confirmation email (receipt of purchase)
• Postage for return of books will be borne by MUP
• Credit notes/vouchers are not available
• Where possible, and agreed, a replacement book will be supplied rather than a refund

For e-books or e-chapters:

• File must be agreed by MUP to be faulty or the incorrect file
• Request for refund and/or return must be lodged with MUP within 1 week of purchase
• Request for refund must be accompanied by a copy of the confirmation email
• Return of digital file to MUP is not required
• Credit notes/vouchers are not available
• Where possible, and agreed, a replacement file will be supplied rather than a refund

Use the “Contact MUP e-store” link on the right-hand side of every page of the MUP e-store to request a return or refund.

Agreed refunds are credited to the credit card used for the purchase.

MUP reserves the right to refuse a refund.